tokaj - A Taste full of Secrets

Service Provider Details

Name: “Tokaj-Hétszőlő” Zrt.

Headquarters and mailing address: 3910 Tokaj, Bajcsy-Zsilinszky utca 19-21.

Customer service: 3910 Tokaj, Bajcsy-Zsilinszky utca 19-21.

Phone: +36-47-352-009

E-mail address: tokaj@hetszolo.hu

Company registration number: 05-10-000063

Name of the court of registration: Miskolc General Court as Court of Registration

Tax number: 10704444-2-05

1. GENERAL INFORMATION, CONCLUSION OF THE AGREEMENT BETWEEN THE PARTIES

The scope of these GTC extends to all electronic commerce services provided in the territory of Hungary, which take place through the electronic store located on the website http://tokajhetszolo.com/ (hereinafter: the Website) (hereinafter: the Online Store). Furthermore, the scope of these GTC extends to all commercial transactions in the territory of Hungary that are concluded between the Parties specified in this contract. Purchases in the Online Store are regulated by Act CVIII of 2001 on certain issues of electronic commerce services and information society services. Act (“Elkertv.”).

Purchases in the Online Store are possible with an order placed electronically, in the manner specified in these GTC.

A significant part of the services of the Online Store is available to all users, even without registration. However, some services are subject to registration (and then entry), to which anyone is entitled in accordance with the GTC.

After placing the order, the contract can be modified or canceled freely and without consequences until it is fulfilled. This is possible by phone and e-mail.
The contract concluded between the Parties with the purchase of the goods in Hungarian shall be considered a written contract, the Service Provider shall register it and keep it for 5 years after its conclusion, it shall be accessible afterwards.

The language of the contract is Hungarian.

The Service Provider does not submit to the provisions of any code of conduct.

Customer service: Tokaj-Hétszőlő Zrt.
Location of the customer service office: 3910 Tokaj, Bajcsy-Zsilinszky utca 19-21.
There is no possibility of personal customer reception at the customer service address. Customer may only contact customer service by email or telephone.
Telephone customer service can be called: At all times during opening hours
Phone: +36 47 352 009
Internet address: http://tokajhetszolo.com/
E-mail: tokaj@hetszolo.hu

2. REGISTRATION

The Registration can be done under the Registration menu item on the Home page, by filling in the form there, or embedded in the payment process. Under the Registration menu item, a real e-mail address, name and a chosen password are required. After entering the data, the Registration will be created, about which we will send a confirmation message to the given e-mail address. If the Customer proceeds from the Shopping Cart with the intention of purchase and payment, then the Registration can be performed in a simplified way, only by entering a real e-mail address. In this case, we will send a confirmation message to the Customer to the e-mail address provided. which also includes a link to set a password. By registering on the Website, the Customer declares that he has read and accepts the terms and conditions of these GTC and the Privacy Statement published on the Website, and consents to the data processing included in the Privacy Statement.

The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the data provided by the Customer incorrectly and / or inaccurately. The Service Provider shall not be liable for any damages resulting from the Customer forgetting his / her password or becoming available to unauthorized persons for any reason not attributable to the Service Provider. The Service Provider treats all registrations as an independent person. You can change the previously recorded data in the menu item Change personal data after logging in, after clicking on the Personal settings link, which may also affect the data of active orders. The Service Provider shall not be liable for any damage or error resulting from the change of the registered data by the customer. The Customer is obliged to notify the Service Provider of any data changes related to the registration, or to make the data changes in person.

Delete registration

Customer has the right to cancel his registration at any time by sending an e-mail to customer service. Upon receipt of the message, the Service Provider is obliged to immediately cancel the registration. Customer’s user data will be removed from the system immediately upon deletion; however, this does not affect the retention of data and documents related to orders already placed, nor does it result in the deletion of this data. Once removed, there is no way to restore the data.

The Customer is solely responsible for maintaining the confidentiality of user access data (especially the password). If the Customer becomes aware that the password provided during registration may have been accessed by an unauthorized third party, he is obliged to change his password immediately, and if it is suspected that the third party misuses the password in any way, he must notify the Service Provider at the same time.
Customer agrees to update the personal information provided during registration as necessary to ensure that it is timely, complete and accurate. The Customer is obliged to continuously update the person’s data and, in the event of a data change, to notify the Service Provider if it is necessary for performance or for the enforcement of other legitimate interests.

3. ORDER

The essential properties and characteristics of the goods to be purchased, the instructions for the use of the goods can be found on the information page of the specific article. If you have any questions about the goods before purchasing, our customer service is at your disposal.

The purchase price is always the amount shown next to the selected product, which, unless otherwise indicated, already includes VAT. The purchase price of the products does not include the cost of delivery.

The Service Provider reserves the right to change the prices of the products that can be ordered from the Website, provided that the change takes effect at the same time as it appears on the Website. The amendment does not adversely affect the purchase price of products already ordered. When initiating a payment with an online credit card, in the event of a price drop between the sending of the electronic payment notification and the receipt of the product, we will not be able to refund you. The security check for an online payment transaction takes a minimum of 24 hours, after which the product can only be picked up.

If, despite all the care of the Service Provider, an incorrect price is posted on the surface of the Website, especially with regard to the obviously incorrect, e.g. the Service Provider is not obliged to deliver the product at an incorrect price, significantly different from the well-known, generally accepted or estimated price of the product, including the conspicuous disproportion, as well as the “0” HUF or “1” HUF price due to a system error, but may offer delivery at the correct price, in the knowledge of which the Customer may withdraw from his intention to purchase. The customer has this right of withdrawal without giving reasons.

The order is accepted through the Service Provider’s Website only from a registered Customer and only if the Customer completes all the fields required for the order. If the Customer fills in a field incorrectly or incompletely, he will receive an error message from the Service Provider. The Service Provider shall not be liable for any delivery delays or other problems or errors that can be traced back to the order data provided by the Customer incorrectly and / or inaccurately. Some of the Service Provider’s products can only be ordered by adults over the age of 18.
It is possible to place an order in the Online Store by logging in after registration and then using the Shopping Cart. The Customer can add the selected products to his / her Cart using the “Add to Cart” button on the product details page, which appears after clicking on each product. You can view and modify the contents of the Cart by clicking on the cart icon on the right side of the Website, where you can enter the desired quantity of each product or delete the contents of the Cart (“Empty Cart”). If the Customer has finalized the contents of the Cart, he / she must log in to the Website or register in order to place his / her order by clicking on the “Continue to pick-up methods” label. You can then choose from the pick-up methods and enter your billing and shipping information. Once you have entered all the required information and selected the receipt method, you can click on the “Go to payment methods” button to choose how you want to pay the final amount of your order. If you have chosen one of the payment methods, you can click the “Continue to check details” button on a summary page to check your order details before placing your order, change your billing and shipping address, select payment and shipping methods, and comment on your order.
The order will be sent and the offer will be sent after clicking on “Send order”. The order is therefore placed by clicking on the “Submit Order” button, which creates a payment obligation for the Customer.

The purchase price of the products displayed on the Website is indicated in the manner (gross) including VAT and other public charges.
The purchase price indicated next to the products does not include the cost of delivery. However, there is no extra packaging fee.
The price of the products is indicated in Hungarian forints (HUF).

4. CORRECTION OF DATA ENTRY ERRORS

At any stage of the order and until the order is sent to the Service Provider, the Customer has the opportunity to correct data entry errors in the order interface at any time in the Web Store (eg deleting a product from the cart by clicking on “Delete”).

5. COMMITMENT TO THE OFFER, CONFIRMATION

The Service Provider shall confirm the arrival of the offer (order) sent by the Customer to the Customer without delay, by means of an automatic confirmation e-mail within 48 hours at the latest, which confirmation e-mail contains the data provided by the Customer during the purchase or registration (e.g. billing and shipping information), the order ID, the order date, the list of items for the ordered product, the quantity, the price of the product, the shipping cost, and the total amount to be paid. This confirmation e-mail only informs the Customer that his order has been received by the Service Provider.

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This confirmation e-mail is considered as the acceptance of the offer made by the Customer by the Service Provider, with which a valid contract is concluded between the Service Provider and the Customer.

The Customer shall be released from the obligation to make an offer if he / she does not receive a confirmation e-mail from the Service Provider regarding his / her order without delay, but no later than within 48 hours.
5.4.
If the Customer has already sent the order to the Service Provider and notices an error regarding the data in the confirmation e-mail, he must notify the Service Provider within 1 day or he can do so when the Service Provider contacts him by phone, unsolicited orders in order to avoid

The order qualifies as a contract concluded electronically, for which Act V of 2013 on the Civil Code, Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Services Related to the Information Society. the provisions of the law apply. The contract falls within the scope of Government Decree 45/2014 (II.26.) On the detailed rules of contracts between consumers and businesses and takes into account the provisions of Directive 2011/83 / EU of the European Parliament and of the Council on consumer rights.

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If the product to be ordered is not available at the time of placing the order, or the product marked with the status “To order” cannot be obtained within the period indicated on the website, the Service Provider reserves the right not to accept the order, in which case no contract is entered into. occurs, of which the Customer will be notified. The Service Provider shall immediately refund any previously made payments to the Customer.

6. TERMS OF DELIVERY AND PAYMENT

The Service Provider delivers the ordered goods and the goods requested to be delivered to the home for a delivery cost to the Customer. The Service Provider informs the Customer about the delivery fee during the ordering process. The shipping fee is determined by considering the products in the cart. The Service Provider is entitled to apply different delivery fees for different product categories (including, but not limited to: large packages, small packages). During certain discount periods, the Service Provider delivers the ordered and requested goods free of charge to its home by its own means of transport or using a carrier, if the gross value of the given order reaches the amount published on the Website or in the given Promotion, or the Order otherwise meets the conditions of the promotion. . The Service Provider is unilaterally entitled to determine the conditions. If the Customer also orders a product that is not affected by the free delivery, the Service Provider is entitled to charge a delivery fee in connection with the given Order. In the case of orders charged with shipping costs, the freight (shipping costs) is borne by the Customer in such a way that the freight is also indicated on the order summary screen, on the invoice and in the confirmation email. Click here for shipping information. If the Customer indicates this when placing the second order and this is still possible based on the feedback of the Service Provider, the Service Provider may merge the orders, but it is no longer possible to merge the packages that have already been launched. The Service Provider reserves the right to change the delivery fee, provided that the change takes effect at the same time as it appears on the Website. The amendment does not affect the purchase price of products already ordered. The delivery of large packages, regardless of the value limit, is always charged according to a separate tariff, free delivery cannot be requested!

The Client acknowledges that in case of home delivery of household appliances or other large packages if the weight and / or dimensions of the given product endanger the physical integrity of the courier or the condition of the property due to the unique characteristics of the property, the courier services may refuse to delivery to a specific address. In this case, the Service Provider will refund the purchase price of the product and the delivery fee to the buyer if the home delivery fails in the event of this unexpected event.

The Customer acknowledges that, unless otherwise agreed by the parties, the Service Provider is obliged to make the matter available to the Buyer without delay, but no later than within thirty days after the conclusion of the contract. In the event of a delay by the Service Provider, the Customer is entitled to set an additional deadline. If the Service Provider fails to perform within the additional deadline, the Customer is entitled to withdraw from the contract. If the contract should have been performed according to the agreement of the Parties or due to the recognizable purpose of the service – and not at any other time – the Customer is entitled to withdraw from the Contract without setting an additional deadline. The Customer therefore expressly acknowledges that if the Parties have agreed on an expected deadline and the Service Provider fails to perform, it is entitled to withdraw from the Contract.

The Customer may pick up the ordered product in person at the Service Provider’s headquarters or at the premises of any commercial partner (s) (Budapest, Jászberényi út 5. Kobra 97 Bt. Warehouse), based on a prior notice.

The services ordered on the Website are performed by the Service Provider at the location specified in the order confirmation sent to the Customer by e-mail.

Invoice
To confirm the payment, the Service Provider issues an electronic invoice to the email address provided by the Customer after the order has been sent. Acceptance of these GTC constitutes the consent of the electronic invoice recipient. After accepting the GTC, the Customer agrees to issue an invoice to the Service Provider, the pdf version of which he will receive by e-mail, the original copy together with the product.
In accordance with the above, by submitting the order, modifying the order and accepting these GTC, the Customer expressly agrees to accept the electronic invoice issued by the Service Provider and in accordance with the applicable legislation, and to download it from the Service Provider’s letter by the date specified therein. The electronic invoice can be accessed on the Customer’s Personal Page at least for the period specified in the separate laws (VAT Act, Accounting Act).
The electronic Invoice issued by the Service Provider is an accounting document issued electronically, which is fully suitable for identification regulated by accounting and VAT legislation and tax administration. Invoices issued electronically must be stored electronically in accordance with the legislation in force. The original electronic Invoice, as an accounting document issued electronically, authentically proves the existence of rights and obligations related to the payment of taxes.
Based on all this, the Customer who places his order electronically and wishes to receive the product by delivery (pick-up point, home delivery) will always receive an electronic Invoice for his order in accordance with the above.
The electronic Invoice issued in this way complies with the provisions of Act CXXVII of 2007 on Value Added Tax. the conditions prescribed in Act No. 23/2014 (VI.30.) NGM and other legislation on electronic invoicing.
Customers who have chosen to pick up in person when ordering online will receive a printed invoice from the seller at the registered office, and in the case of a personal pick-up outside the registered office, the buyer will receive the invoice by post.

7. RIGHT OF WITHDRAWAL

The provisions of this section apply only to a natural person acting outside the scope of his / her profession, occupation or business, who buys, orders, receives, uses, uses goods and is the addressee of commercial communications and offers related to the goods (hereinafter “Consumer”). The consumer is entitled to a contract for the sale of the product

  • 1. the product,
  • 2. in the case of the supply of several products, the last product supplied,
  • 3. in the case of a product consisting of several lots or pieces, the last lot or piece delivered,
  • 4. if the product is to be delivered regularly within a specified period, withdraw from the contract without giving reasons within fourteen (14) days from the date of receipt of the first service by the Consumer or a third party other than the carrier designated by him.

The consumer is also entitled to exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the product. In the case of a contract for the provision of services, the consumer may exercise his right of withdrawal within fourteen days from the date of conclusion of the contract.
The consumer shall not be entitled to withdraw from the sale of the sealed product if the consumer has opened the packaging or the label has been damaged after delivery.

4418/5000

Procedure for exercising the right of withdrawal

If the Consumer wishes to exercise his right of withdrawal, he is obliged to send a clear statement of his intention to withdraw (for example by post or electronic mail) to the Service Provider using the contact details indicated at the beginning of these GTC. For this purpose, the Consumer may also use the sample withdrawal form on the website. The consumer exercises his right of withdrawal within the deadline if he sends his statement of withdrawal to the Service Provider before the expiry of the deadline indicated above.
It is the Consumer’s responsibility to prove that he has exercised his right of withdrawal in accordance with the provisions set out in this section.

In both cases, the Service Provider shall immediately confirm the receipt of the Consumer’s withdrawal statement by email.

In the event of a written withdrawal, it shall be deemed to have been validated on time if the Consumer sends the statement to the Service Provider within 14 calendar days (even on the 14th calendar day).

In the case of notification by post, the Service Provider shall take into account the date of posting or, in the case of notification by e-mail or fax, the time of sending the e-mail or fax for the calculation of the deadline. The Consumer will send the letter by registered mail so that the date of dispatch can be credibly proven.

In case of withdrawal by the consumer, he is obliged to return the ordered product to the address of the collection point indicated below without undue delay, but no later than within 14 days from the notification of his statement of withdrawal. Pick-up point: “Tokaj-Hétszőlő” Viticulture and Oenology Private Limited Company, 3910 Tokaj, Bajcsy-Zsilinszky utca 19-21. The Service Provider is entitled to unilaterally determine other pick-up points in addition to this pick-up point. Detailed information on this is available on the Service Provider’s website at all times. The Service Provider is entitled to unilaterally determine at which collection points the given product ranges (including, but not limited to: large packages, small packages) may and may not be delivered. However, this provision does not affect the Customer’s right of withdrawal based on law, ie the Service Provider is obliged to maintain at least one collection point to which the products marketed by it and affected by the Customer’s withdrawal can be returned or returned.

The deadline shall be deemed to have been met if the Consumer sends the product (by post or delivers it to the courier ordered by him) before the expiry of the 14-day deadline.

The cost of returning the product to the address of the Service Provider shall be borne by the Consumer, unless the Service Provider has undertaken to bear these costs. At the request of the Consumer, the Service Provider arranges the return, however, the cost of the return organized by the Service Provider is borne by the Consumer, in this case the Service Provider does not take over the cost of the return from the Consumer; The Service Provider’s customer service accepts the consumer’s request for this.

The Service Provider is not able to accept the package returned by cash on delivery. Apart from the cost of returning the product, no other costs shall be borne by the Consumer in connection with the withdrawal.

If the Consumer withdraws from the contract, the Service Provider shall immediately, but no later than within 14 days from the receipt of the Consumer’s statement of withdrawal, reimburse all consideration paid by the Consumer, including transportation (paid for delivery) costs, except for additional costs. it has emerged that the Consumer has chosen a mode of transport different from the cheapest standard mode of transport offered by the Service Provider. The Service Provider is entitled to withhold the refund until the product has been returned or the Consumer has credibly proved that it has been returned: the Service Provider shall take the earlier date out of the two.

During the refund, the Service Provider shall use the same payment method as in the original transaction, unless the Consumer expressly consents to the use of another payment method; there is no additional cost to the Consumer as a result of applying this refund method.

The consumer can only be held liable for the depreciation of the product if it has occurred due to use in excess of the use necessary to determine the nature and properties of the product.

If, in the case of a contract for the provision of services, the Consumer exercises his right of cancellation after the conclusion of the performance, he is obliged to reimburse the reasonable costs of the Service Provider during the settlement.

The Service Provider may demand reimbursement of depreciation and reasonable costs arising from use in excess of the use necessary to determine the nature, characteristics and operation of the product – if the Customer has started and exercises the right of cancellation before the deadline at the express request of the Service.

8. Warranty

Compulsory warranty

Regarding the Products of the Service Provider, the Civil Code and 151/2003. (IX. 22.) of the Government, which means that during the warranty period it is released from liability only if it proves that the defect can be traced back to the improper use of the product.

9. Warranty

Support warranty

In the event of faulty performance by the Service Provider, the Customer may assert a warranty claim against the Service Provider. In the case of a consumer contract, the Customer may enforce his warranty claims for product defects that already existed at the time of delivery of the product within a limitation period of 2 years from the date of receipt. After the limitation period of two years, the Customer can no longer enforce his warranty rights.

In the case of a contract not concluded with a consumer, the right holder may assert his warranty claims within a limitation period of 1 year from the date of receipt.

10. RESPONSIBILITY

The information on the Website has been posted in good faith, however, it is for informational purposes only, the Service Provider is not responsible for the accuracy or completeness of the information.

The Customer may use the Website only at his own risk and accepts that the Service Provider shall not be liable for property and non-property damages arising from the use in addition to liability for breach of contract caused intentionally, with gross negligence or crime, and for damage to life, limb or health. .

Service Provider excludes all liability for the conduct of users of the Website. The Customer is fully and exclusively responsible for its own conduct, in which case the Service Provider fully cooperates with the acting authorities in order to detect violations. 4401/5000

11. ENFORCEMENT POSSIBILITIES

Panaszügyintézés

The Customer may submit consumer complaints related to the product or the Service Provider’s activities at the Service Provider’s registered office:

Pursuant to the legislation in force, the Service Provider will immediately investigate the oral complaint (in the store) and remedy it if necessary, if the nature of the complaint allows it. If the Customer does not agree with the handling of the complaint or it is not possible to investigate the complaint immediately, the Service Provider shall immediately record a report on the complaint and its related position, and a copy thereof:

  •  in the case of an oral complaint communicated in person, hand it over to the Customer on the spot,
  • in the case of an oral complaint communicated by telephone, it shall be sent to the Customer at the latest at the same time as the substantive response specified in the section on the written complaint, and shall henceforth act in accordance with the provisions on the written complaint.

The Service Provider is obliged to examine the written complaint within thirty days of its receipt and to respond to it on the merits, and to take measures to ensure that the response reaches the Customer. If the Service Provider rejects the complaint, it is obliged to justify its position in its substantive response to the rejection.

The Service Provider is obliged to keep the record of the complaint and a copy of the response for five years.

Other enforcement options

If any consumer dispute between the Service Provider and the Customer is not resolved during negotiations with the Service Provider, the following legal enforcement options are open to the Customer:

  •  Entry in the customer book. The customer book is available in all stores of the Service Provider. The Service Provider will respond to the entries written here in writing within 30 days.
  • Complaints to consumer protection authorities. If the Customer notices a violation of consumer rights, he is entitled to file a complaint with the consumer protection authority competent according to his place of residence. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings. The list and contact details of the competent authorities are available at http://jarasinfo.gov.hu ​​tomorrow.
  • Conciliation Board. For the purpose of the out-of-court settlement of consumer disputes concerning the quality, safety and application of product liability rules and the conclusion and performance of the contract, the Customer may initiate proceedings with the conciliation body of the place of residence or domicile. conciliation body. For the purposes of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, condominium, housing association, micro, small and medium-sized enterprise, which buys, orders, receives, uses, uses or commercial communications or offers related to the goods. addressed.
  • Based on the Customer’s place of residence, you may contact the conciliation bodies available at the link below to resolve the consumer dispute. The Service Provider is obliged to participate in the Conciliation Board proceedings. For the purposes of this section, the sending of a reply is also considered cooperation.

In the case of a cross-border consumer dispute related to an online sales contract, consumers can settle their cross-border disputes related to online shopping electronically by submitting an electronic complaint via the online platform available at the following link.

All that is required is for the consumer to register on the online platform available at the link above, complete a request in full and then submit it electronically to the Conciliation Board via the platform. In this way, consumers, despite the distances, can easily assert their rights

In Hungary, the Budapest Conciliation Board (BBT) is entitled to act in cross-border consumer-trader disputes related to online sales or service contracts.

  • •Court proceedings. The customer is entitled to enforce his claim arising from a consumer dispute in court in the framework of civil proceedings under Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. in accordance with the provisions of this Act.

Click here to download the General Terms and Conditions in pdf format!

Tokaj, 19th of May 2020

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